Política de envío

Order Processing
Non-custom orders (Frames Only) - These frames will be processed and ready for delivery within 1-3 business days.

Custom orders (lens customizations)- These frames will be processed and ready for delivery between 3-10 business days. Custom lenses require additional processing time and based on the complexities of the prescription, it can take up to 10 business days.

 

Shipping
Onespex offers free worldwide shipping on all orders of any invoice value. All orders are shipped via tracked postal service. After an order is shipped you can expect delivery within 3-10 business days. Exceptions may apply due to postal service delays. Postal service tracking details will update customers on any change in delivery expectations.

 

Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Onespex is not responsible for these charges if they are applied and are your responsibility as the customer.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@onespex.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@onespex.com.